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Outstaffing Services for MONOBUNT

A Tier 2 Support Specialist was outstaffed by us to a digital marketing agency. We took on paperwork, administrative routine and retention processes to help the client stay focused on business operations.

Location: Austria
Services: Outstaffing
Niche: Digital Marketing
Specialty: Tier 2 Support Specialist
Outstaffing Services

About the Company

MONOBUNT is a digital marketing agency that offers tailor-made solutions for e-commerce, UX design, search engine marketing (SEO + SEA), conversion rate optimization, and web analytics & tracking.

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Request & Solution

Request

Request

The Client realized that their business needs have shifted. They needed to:

Get control of the Tier 2 Support Specialist’s workflow directly.

Delegate administrative operations.

Have paperwork and payroll handled by a partner.

Get a fixed fee every month.

Solution

Solution

Why is the outstaffing model more fitting for the Client than outsourcing?

We take care of operational processes and retention.

The assigned Account Manager updates regularly with any changes and news on the progress.

We are in charge of the tech specialist’s retention.

Our L2 Support Specialist has a good knowledge of technologies, which ensures a streamlined and steady workflow in the team.

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Don't Just Take Our Word For It

Gerald Emprechtinger

Gerald Emprechtinger

CCO

quotes

The Support Engineer provided by Outstaff Your Team works remotely, but he is an integral part of the team. Basically, I’ve got nothing to worry about in regard to the customer service proces.

Delivering Results

Optimized workflow

Optimized workflow

Reduced the Project Managers’ workload due to augmenting the team with a dedicated tech support specialist.

Satisfied tech support engineer

Satisfied tech support engineer

We use different retention practices to keep track of our specialists’ well-being and motivation.

Enhanced customers’ experience

Enhanced customers’ experience

The Tier 2 Support Specialist outstaffed by us established effective communication between customers and the development team.

0 92 %

of our clients recommend Outstaff Your Team
to their partners and friends.

Delegate hiring to pros

What We Offer

IT Recruitment

Our recruiters speak tech. Get expert talent matching from specialists who understand your industry inside out.

IT Recruitment

Outstaffing

This hiring model suggests that we handle full-cycle People Ops, and you fully control product development, just like with an in-house team.

Outstaffing

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