A Tier 2 Support Specialist was outstaffed by us to a digital marketing agency. We took on paperwork, administrative routine and retention processes to help the client stay focused on business operations.
Tier 2 Support Specialist
MONOBUNT is a digital marketing agency that offers tailor-made solutions for e-commerce, UX design, search engine marketing (SEO + SEA), conversion rate optimization, and web analytics & tracking.
Get control of the Tier 2 Support Specialist’s workflow directly
Delegate administrative operations
Have paperwork and payrollhandled by a partner
Get a fixed fee every month
We take care of operational processes and retention.
The assigned Account Manager updates regularly with any changes and news on the progress.
We are in charge of the tech specialist’s retention.
Our L2 Support Specialist has a good knowledge of technologies, which ensures a streamlined and steady workflow in the team.
Level 1 or Tier 1 Support Specialist is responsible for handling simple issues: password resets, software installations, basic troubleshooting.
Level 2 Support takes care of more complex tasks: diagnosing and fixing complex system and network problems, in-depth troubleshooting of software and hardware issues.
The IT Support Specialist at this level handles technical incidents of a rare nature. They design solutions and solve the issues which other levels can’t handle.
Direct Contact with a Talent Acquisition Specialist
The client was able to communicate directly with our point of contact for any questions and updates.
Our Talent Acquisition team provided regular reports about the candidate pipeline for the client’s position.
Well-established recruiting process
With 13+ years of expertise, we have acquired our own recruiting techniques that allow us to attract top-level talent that match the client’s requirements.
Based on data and analytics, we successfully predicted time-to-fill for this position.
“The Support Engineer provided by Outstaff Your Team works remotely, but he is an integral part of the team. Basically, I’ve got nothing to worry about in regard to the customer service proces.”
Reduced the Project Managers’ workload due to augmenting the team with a dedicated tech support specialist.
We use different retention practices to keep track of our specialists’ well-being and motivation.
The Tier 2 Support Specialist outstaffed by us established effective communication between customers and the development team.
92% of our clients recommend Outstaff Your Team to their partners and friends.
Get a seasoned IT Support Specialist to maximize productivity and ensure business continuity.more details
Build a stellar tech team that drives innovation and delivers exceptional results.more details
Expand your team with highly skilled tech pros to help you achieve your project’s goals.more details
Find a Web Designer with a deep expertise in Figma and Adobe Suite for the website redesign project.Result:
Refreshed website pages with a contemporary design and enhanced our team capacity thanks to a new UI/UX Designer provided by Outstaff Your Team.View case study
Handpick a Digital Marketing Specialist passionate about tech for the indie mac OS & iOS development company.Result:
The recruitment process lasted 15 days, and the Client decided to move forward with more specialists than initially planned, as it was hard to choose.View case study