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Outstaffing Services for MONOBUNT
A Tier 2 Support Specialist was outstaffed by us to a digital marketing agency. We took on paperwork, administrative routine and retention processes to help the client stay focused on business operations.
About the Company
MONOBUNT is a digital marketing agency that offers tailor-made solutions for e-commerce, UX design, search engine marketing (SEO + SEA), conversion rate optimization, and web analytics & tracking.
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Request & Solution
Request
The Client realized that their business needs have shifted. They needed to:
Get control of the Tier 2 Support Specialist’s workflow directly.
Delegate administrative operations.
Have paperwork and payroll handled by a partner.
Get a fixed fee every month.
Solution
Why is the outstaffing model more fitting for the Client than outsourcing?
We take care of operational processes and retention.
The assigned Account Manager updates regularly with any changes and news on the progress.
We are in charge of the tech specialist’s retention.
Our L2 Support Specialist has a good knowledge of technologies, which ensures a streamlined and steady workflow in the team.
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Don't Just Take Our Word For It
Gerald Emprechtinger
CCO
The Support Engineer provided by Outstaff Your Team works remotely, but he is an integral part of the team. Basically, I’ve got nothing to worry about in regard to the customer service proces.
Delivering Results
Optimized workflow
Reduced the Project Managers’ workload due to augmenting the team with a dedicated tech support specialist.
Satisfied tech support engineer
We use different retention practices to keep track of our specialists’ well-being and motivation.
Enhanced customers’ experience
The Tier 2 Support Specialist outstaffed by us established effective communication between customers and the development team.
of our clients recommend Outstaff Your Team
to their partners and friends.
What We Offer
IT Recruitment
Our recruiters speak tech. Get expert talent matching from specialists who understand your industry inside out.
Outstaffing
This hiring model suggests that we handle full-cycle People Ops, and you fully control product development, just like with an in-house team.
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Need to Level Up Your Team Now?
Outstaff Your Team has helped tech businesses across the globe grow faster with experienced tech talents for over 13 years.